9333 bat Privacy Policy

General Overview

This privacy policy ("Policy") applies to users of the 9333 bat platform ("Site", "Service"). 9333 bat provides online betting and casino services for users in Bangladesh. The purpose of this policy is to clearly inform you of the circumstances under which we collect your personal information, how that information is processed, and what your rights are.

By opening an account or completing any transaction using our service, you are giving your consent to this privacy policy. This policy should be read together with our Terms and Conditions, as both form a combined legal framework.

This policy applies only to information collected through the 9333 bat website and app. It does not apply to third-party websites or services, and those platforms should be consulted for their own privacy policies.

Sources and Types of Information Collected

9333 bat collects your information in the following ways:

• Information You Provide Directly: Your name, date of birth, mobile number, email address, and identity verification documents submitted at the time of account registration.
• Financial Information: Relevant transaction details completed via bKash, Nagad, Rocket, or bank transfer during deposits and withdrawals (card numbers or full account details are not stored on our servers).
• Automatically Collected Information: IP address, browser type, device information, login times, page visit history, and session-related cookies.
• Information from Third Parties: Information received from identity verification services, payment processors, or fraud prevention services.

Purposes for Using Information

9333 bat uses your information only for specific and lawful purposes. The main reasons for processing information are listed below:

• Creating and managing accounts, verifying login, and ensuring security.
• Processing deposits, withdrawals, and other financial transactions.
• Storing your betting and gaming history and using it for dispute resolution.
• Providing various promotional benefits including a 200% welcome bonus and VIP cashback program.
• Ensuring compliance with responsible gaming guidelines and identifying potentially problematic gaming behaviour.
• Providing customer support via live chat and email.
• Preventing fraud, money laundering, and unauthorised access.
• Meeting applicable legal obligations.

Legal Basis

We process your information only when there is a proper legal basis to do so. The legal bases that apply, where relevant, are:

• Performance of a Contract: As part of our contractual obligations in providing the service.
• Legal Obligation: To meet applicable legal requirements.
• Legitimate Interests: In the interest of preventing fraud and ensuring platform security.
• Consent: Based on your consent for marketing communications or optional services.

Sharing Information with Third Parties

9333 bat does not sell your personal information. However, for the operation of the service, information may be shared with the parties listed below in specific circumstances:

• Payment Service Providers: Service providers involved in payment processing, including bKash, Nagad, Rocket, and banks. This information is used solely to complete transactions.
• Identity Verification Services: Authorised identity verification service providers for completing the KYC process.
• Technology Infrastructure: Providers of data hosting, cloud storage, and cybersecurity services.
• Law Enforcement Agencies: When required to comply with legal obligations or court orders.

All third parties are contractually obligated to keep your information confidential and use it only for the specified purpose.

Information Retention Period

We retain the necessary information for as long as your account is active and you are using the service. Even after an account is closed, certain information may be retained for a defined period in the following cases:

• Financial transaction records: for a period determined by legal requirements.
• Gaming activity logs: for dispute resolution and auditing.
• Identity verification documents: in accordance with applicable regulations.

Once the need for retention has ended, we delete or anonymise the information securely.

Technical and Organisational Security Measures

9333 bat applies industry-standard security measures to protect your information. Our main security steps are:

• SSL Encryption: All connections to the site are protected by SSL/TLS encryption, ensuring the confidentiality of information in transit.
• Data Encryption: Encryption is used when storing sensitive data.
• Access Controls: Only authorised staff have access to the necessary information, and every access is logged.
• Regular Security Audits: Regular security assessments are conducted to identify and address potential vulnerabilities.
• Two-Factor Verification (OTP): OTP verification may apply for suspicious logins or financial activity.

However, it is not possible to guarantee 100% security when transmitting information over the internet. Keeping your account password confidential and not logging in from unfamiliar devices is your own responsibility.

Cookies and Tracking Technology

9333 bat uses cookies and similar technologies to improve service functionality and user experience. The types of cookies are described below:

• Essential Cookies: Required to maintain login sessions and run the site's basic functions. These cannot be disabled.
• Functionality Cookies: To remember your preferences such as language, theme, and other settings.
• Analytics Cookies: Collect anonymous usage data to understand which pages are used most.
• Security Cookies: Help detect fraudulent activity and unauthorised access.

Most cookies can be controlled by changing your browser settings, but disabling essential cookies may cause some site functions to not work correctly.

Your Control Over Personal Information

As a user of 9333 bat, you may exercise the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You may impose restrictions on the processing of your information in certain cases.
• Right to Withdraw Consent: You may withdraw your consent at any time for marketing communications or optional data collection.

To exercise these rights, contact us through the details listed below. We will endeavour to respond to your request within a reasonable time.

Protection of Minors' Information

9333 bat strictly follows a 21+ age policy. Information belonging to any person under the age of 21 is not knowingly collected. If it comes to our attention that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If, as a parent or legal guardian, you believe a minor has created an account on 9333 bat, please contact us. Our Responsible Gaming Guidelines contain further information on the protection of minors.

Privacy Policy Updates

9333 bat may revise this privacy policy from time to time due to changes in business circumstances, legal requirements, or technology. For significant changes:

• A notice will be displayed on the site.
• A notification may be sent to your registered email.
• The "Last Updated" date at the top of the policy will be changed.

Continued use of the service after a change means you have accepted the new policy. It is therefore recommended that you visit this page regularly.

To learn more about our service terms, read the Terms and Conditions page. You can also check the FAQ section for answers to common questions.

Contact Us

For any questions or concerns about the privacy policy, or to exercise your rights regarding your information, contact us. 9333 bat provides support in both Bengali and English, 24 hours a day, 7 days a week.